Returns

All Sales Are Final / Refund Policy

Return Policy

All sales are final. We accept returns for exchange only for items damaged in transit.

All hard drives and SSDs are warranted directly with their respective manufacturers. Should you encounter a failure, please contact the manufacturer directly for warranty replacement. For your convenience, we have provided links and contact details for each drive manufacturer below. KEEP A COPY OF YOUR INVOICE as you will need to provide proof of purchase to receive warranty replacment from manufacturers. We highly suggest that you register your products with them to avoid any future issues with RMA service. Micron is the only exception, so you will warranty directly through us after 30 days if you've purchased a Micron drive. Use the contact us form to request warranty service for your Micron purchase.

Exchanges

To be eligible for exchange, you must first email us within 24 hours of receiving your shipment at returns@lexostore.com to alert us of the damage. Photos must be provided of the damage to the packaging for insurance purposes. Please take pictures of all sides of the box, especially any and all areas that show visible damage. We will not accept ANY returns without photographic proof. We will send you an RMA number for you to then return the damaged item to us. Upon receipt of the damaged item we will ship out a replacement, if available. If a replacement is not available we will refund the full purchase price of your item.

Shipping

To return your damaged product, you will need an RMA number from us so please contact us prior to shipping the item at returns@lexostore.com for one. NO RETURNS WILL BE ACCEPTED WITHOUT AN RMA NUMBER. We will request a pickup from the shipping company to return the damaged item to us. If you wish to have an advanced replacement, you will need to place another order that will be shipped to you immediately, if stock is available. Once the damaged package has been inspected, we will credit back your original purchase.

Lost or Stolen Packages

All orders are shipped with Signature REQUIRED. There is no exception to this. Lexostore is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Lexostore will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.

Late or missing refunds (if applicable)

Please allow up to 5 business days for your refund to be credited back to your account. If you haven't received a refund yet, first check your statement. Then contact your credit card company, as it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at sales@lexostore.com.

Manufacturer Contact Info

Crucial
Website: https://www.crucial.com/usa/en/company-warranty
RMA Site: https://www.crucial.com/usa/en/returns

Intel
Website: https://supporttickets.intel.com/warrantyinfo
Seagate
Website: https://www.seagate.com/support/warranty-and-replacements/
Support Phone: 1-800-SEAGATE
Samsung
Website: https://www.samsung.com/us/support/warranty/
Support Phone: 1-800-726-7864
Toshiba
Western Digital
Website: https://support-en.wd.com/app/products/
Warranty Support phone: 1 (800) 275-4932
HGST Support site: https://www.westerndigital.com/support
SanDisk Support site: https://www.sandisk.com/about/legal/warranty

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